Support Packages
 for Access, GoldMine,TeleMagic,
MapInfo and Add-on Products

• Support is available Monday through Friday between 8:30a.m. - 5:30p.m. EST. Support is not available during holidays, announced company events and events beyond the control of RCS.

• Support is provided to the designated Database System Administrator or network administrator rather than to an individual user.

• Support users will receive a special extension number to use for support calls. If the technician on duty is on the phone or otherwise not available he/she will be paged. Your call will be acknowledged within 60 minutes.

• Users may schedule support calls in advance.

• Telephone support is charged in 10-minute increments.

• On-site support is charged out at a 2 two-hour minimum and the time is calculated from our door to your door. (Clients who are over 50 miles away from our office will be invoiced separately for travel and overnight expenses if necessary. These arrangements will be confirmed in advance.)

• Dial-in or dial-back support is available with the purchase of PC Anywhere.

• Payment for Purchased Time Blocks support is due in advance; otherwise the By-the-call support option is used.

• Time spent resolving incomplete, ambiguous, or erroneous client–provided specifications or on equipment problems will count as part of the time charged.

• It is the client’s responsibility to insure that at least one reliable backup copy of the database has been made prior to making any changes.

• It is the client’s responsibility to test all the modifications on their system to assure performance. All tests must be completed and RCS Management Group, Inc. notified of any problems within 5 days.

• RCS is committed to responding and solving your questions at the time of the call. However, other calls, off-site support of clients, or the complexity of the problem sometimes does not permit a complete resolution to the question or problem at the time of the call. If we are not able to solve the problem at the time of the call, we will do everything in our power to resolve your problem within 24 hours.

• RCS is a consulting group and software reseller and assumes only the responsibilities associated therein. RCS is not the creator of the software and cannot be responsible for deficiencies in the software that originate with the developer. Such deficiencies (commonly referred to as bugs) arise under certain usage conditions and cannot be prevented, or anticipated, although most can be resolved. Any support time spent by RCS at the client’s request researching and correcting these software deficiencies will be billed to the client under the prevailing support agreement.

• Support is available Monday through Friday between 8:30a.m. - 5:30p.m. EST. Support is not available during holidays, announced company events and events beyond the control of RCS.
• Users may schedule support calls in advance.
• Telephone support is charged in 10-minute increments.
• Time spent resolving incomplete, ambiguous, or erroneous client–provided specifications or on equipment problems will count as part of the time charged.
• It is the client’s responsibility to insure that at least one reliable backup copy of the database has been made prior to making any changes.
• It is the client’s responsibility to test all the modifications on their system to assure performance. All tests must be completed and RCS Management Group, Inc. notified of any problems within 5 days.
• RCS is a consulting group and software reseller and assumes only the responsibilities associated therein. RCS is not the creator of the software and cannot be responsible for deficiencies in the software that originate with the developer. Such deficiencies (commonly referred to as bugs) arise under certain usage conditions and cannot be prevented, or anticipated, although most can be resolved. Any support time spent by RCS at the client’s request researching and correcting these software deficiencies will be billed to the client under the prevailing support agreement.